This Privacy Policy explains how Writeen Media ("Writeen", "we", "our", "us") collects, uses, stores, and protects personal data related to our digital literacy platform, writing & thesis learning resources, mentoring / thesis guidance bookings, and other related services (collectively the "Services").
Platform account usage (web application).
Course enrollment, progress tracking, quiz attempts, video streaming.
Writing skill paths, thesis planning tools, structured content drafts.
Mentoring / thesis guidance sessions (booking, schedule & notes).
Instructor / mentor profile data and payouts (where applicable).
Promo code usage & subscription management.
Support tickets, feedback, messaging, notifications.
Account & Identity: name, display name, email, password (hashed), role (student / instructor / mentor / admin).
Profile Enhancements: bio, avatar, academic focus, writing interests.
Learning Activity: course/module/material progress, timestamps, quiz attempts, scores, completion rates, watch time (aggregated video analytics), bookmark / likes.
Content & Submissions: notes you save, drafts you create, thesis outlines, uploads you intentionally provide.
Mentoring / Thesis Guidance: booking metadata (requested topic, preferred time), session status, internal session notes (only visible to assigned mentor and you unless escalated).
Payment & Subscription: plan, status, renewal dates, transaction reference tokens (we do NOT store full card numbers—handled by payment processor).
Promo / Discount Usage: applied codes, validity checks, redemption counts.
Technical & Usage: device/browser info, IP (for security & regional compliance), session tokens, error logs, performance metrics.
Communications: support requests, feedback messages, system notifications, email engagement (open / bounce data).
Security & Abuse Prevention: authentication tokens, refresh token identifier (hashed), rate‑limit counters, audit trails (admin actions).
Account creation, authentication, secure session management.
Delivering courses, tracking progress, enabling adaptive learning paths.
Facilitating writing & thesis mentoring: matching, scheduling, follow‑up.
Improving instructional content quality & platform usability.
Video delivery & performance optimization (via Mux).
Fraud, abuse, cheating and plagiarism pattern detection.
Subscription billing, entitlement enforcement, promo validation.
Regulatory compliance (tax, accounting, lawful requests).
Personalized recommendations (courses, mentors, learning sequences).
Analytics to enhance digital literacy outcomes (aggregated & de‑identified where possible).
Contract: providing requested educational & mentoring services.
Legitimate Interest: platform safety, analytics, service improvement.
Consent: marketing emails, optional profile fields, promo participation.
Legal Obligation: tax, compliance, safeguarding inquiries.
Core account + progress data retained while account is active.
Inactive accounts may be pseudonymized or archived after a defined retention window.
Mentor session notes retained for continuity & dispute resolution (limited access).
Aggregated analytics retained indefinitely (non-identifiable).
You may request deletion; certain financial / compliance records must remain.
Service Providers: hosting, email delivery, analytics, payment, video (Mux).
Mentors / Instructors: only data needed to deliver guidance (no full payment data).
Admin / Trust & Safety: limited access for moderation & compliance.
Legal & Security: disclosed if required by law or to prevent harm.
We do NOT sell personal data.
Videos streamed via Mux; playback analytics (buffering, watch segments) may be collected in aggregated form.
We request only minimal metadata for streaming tokens and do not embed raw private keys client‑side.
Thumbnails auto‑generated; no biometric analysis performed.
Session requests include topic, objective, urgency, preferred schedule.
Mentor notes: strictly for educational continuity; not publicly visible.
You control what draft content you upload—keep sensitive unpublished research private unless sharing is intended.
We encourage anonymization for proprietary or confidential research data.
Hashed passwords (industry standard algorithms).
Role-based access control (student / mentor / instructor / admin).
Rate limiting & anomaly detection for abusive patterns.
Encrypted transport (HTTPS) required.
Principle of least privilege for internal tooling.
Access / Export: request a copy of core profile & progress data.
Rectification: update profile fields directly or via support.
Deletion: request account deletion (retention exceptions may apply).
Withdraw Consent: unsubscribe from marketing communications.
Objection / Restriction: where lawful grounds apply.
Essential cookies: authentication/session continuity.
Preference cookies: interface, theme, accessibility settings.
Analytics: aggregated usage to improve learning pathways.
You can adjust browser settings to limit non-essential cookies.
Platform intended for users who can lawfully consent to data processing per local regulations.
If we learn we hold data from a child without proper authorization, we will initiate removal.
Data may be processed in regions where our service or vendors operate.
Safeguards (standard contractual clauses / equivalent) applied where required.
We may update for legal, technical or operational reasons.
Material changes: reasonable notice via email or in‑app alert.
Questions, requests, concerns:
Email: writeenmedia@gmail.com.
By continuing to use the Services you acknowledge this Privacy Policy.